TUCAN TRAVEL IS BREAKING THE UK LAW - An absolutely disgusting company that is breaking the law. They canceled my trip due to Covid 19 and refuse to refund the money. I asked back in February what would happen if the Coronavirus spread, they replied 'If the FCO were to say it is not safe to travel and WE were to cancel the tour then you would get a refund.' Now they are saying that they won't refund as it was hard to predict how the situation would unfold and then they decided to change their booking conditions on March 15th, however my trip was booked way before this date. If you knew that the situation was hard to predict why would you lie that I would get a refund? Customer help site Which? advises that as FCO has advised against foreign travel you are entitled to receive A FULL REFUND and should not accept vouchers or credits. What Tucan Travel is doing is not only illegal but also immoral, there are a lot of people out there who are not able to use these credits or actually need THEIR money to live in these uncertain times. I'm seeking further legal action and if you are in the same position I suggest you do the same.